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Credit Control Policy Update

We are mindful that in the current climate, customers may be concerned about paying the invoices for our services.  Rest assured you DH Invoice should be covered by your direct payment budget.

We feel it is important at this time to not allow accounts to get into arrears and would like clients to address any difficulties with us immediately.

We have therefore reviewed our credit control processes and will be implementing some changes effective immediately. It is important that you familiarise yourself with the new policy below to avoid any delays to your payroll going forward:

After an invoice is raised, it is due within 30 days of being issued. If the invoice becomes overdue by 15 days, we will issue a letter stating that payment is due within 2 weeks or the payroll account will be closed.

This is to ensure we are not running payrolls that are no longer required and to avoid fines from HMRC for submissions not being filed due to the account being suspended as we had previously suspended accounts that became overdue.

If you would like to check if there are any outstanding invoices on your account, please give us a call or pop us an email and we would be happy to check for you. Our phone number is 0800 029 7070 or email

If you would like to sign up for Direct Debit to avoid having to make manual payments in the future, please complete our Direct Debit mandate linked below:

DH Direct Payments Direct Debit

New Inactive Accounts Policy

We are changing the way we run inactive accounts, effective immediately. If you do not have someone on your payroll for 3 months or more, we will be closing the PAYE scheme and payroll account with HMRC and issuing a final invoice.

The reasons for this are:

  • HMRC have advised that closing schemes that are no longer needed is important for businesses and for HMRC as it means that HMRC will not be using employers’ or taxpayers’ time and money by pursuing returns or debts when in fact none are due.
  • David Howard have to report to the Funding Body about inactive accounts, this is very time consuming and we feel that we should be using our resources elsewhere.
  • Every month a nil return must be filed to the HMRC which means that there is a cost to the client to keep the scheme open, closing these schemes will result in no charges after the final invoice has been paid.

If you subsequently need the account to be reopened within 12 months of closure, then we will reopen it free of charge, providing that it has not been run by a different payroll provider in those 12 months.

If you have any questions, please feel free to contact our team on 0800 029 7070 or

Post by admin
Sep 30, 2022 9:09:09 AM